Within five working days we will send a written or electronic acknowledgement of a complaint, giving the name or job title of the individual handling the complaint, together with details of the business’s internal complaints handling procedures.
To make a complaint please write to Andy Hogan or email Andy at firstname.lastname@example.org. Andy can be contacted on 0800 246 11 22.
We will, by the end of eight weeks after its receipt of a complaint, send you either:
a final response (which will inform the complainant that they can complain to the Legal Ombudsman, the timeframe for doing so and full contact details for the Legal Ombudsman); or a response which:
explains that the business is still not in a position to make a final response, gives reasons for the further delay and indicates when it expects to be able to provide a final response;
informs the complainant in writing that they can complain to the Legal Ombudsman, thetimeframe for doing so and full contact details for the Legal Ombudsmann
in the unlikley event you should need to contact the Legal Ombudsman the contact details are as follows. Legal Ombudsman PO Box 6804 Wolverhampton WV1 9WG. 0300 555 0333. email@example.com