Within five working days we will send a written or electronic acknowledgement of a complaint, giving the name or job title of the individual handling the complaint, together with details of the business’s internal complaints handling procedures.
To make a complaint please write to Andy Hogan or email Andy at email@example.com. Andy can be contacted on 0800 246 11 22.
We will, by the end of eight weeks after its receipt of a complaint, send you either:
a final response (which will inform the complainant that they can complain to the Claims Management Ombudsman, the timeframe for doing so and full contact details for the Claims Management Ombudsman); or a response which:
explains that the business is still not in a position to make a final response, gives reasons for the further delay and indicates when it expects to be able to provide a final response;
informs the complainant in writing that they can complain to the Claims Management Ombudsman, thetimeframe for doing so and full contact details for the Claims Management Ombudsmann
in the unlikley event you should need to contact the Claims Management Ombudsman the contact details are as follows. Claims Management Ombudsman c/o The Financial Ombudsman Service, Exchange Tower, Harbour Exchange, London, E14 9SR Tel: 0800 376 0150 Web: www.financial-ombudsman.org.uk