Should you have any concerns over how your matter is being dealt with, please initially speak to our Director Andy Hogan who will review the matter with Dr Anthony Barton and look at reaching an amicable resolution as quickly and effectively. You can email Andy at firstname.lastname@example.org.
If you are not happy with responses provided, you can make a formal complaint to email@example.com or by writing to us at: –
Medical Negligence Team Law Limited. 9 Breary Lane, Leeds. LS16 9AD
Your complaint will be investigated and we will provide a written response and where appropriate a suggested solution within 10 working days. If it is likely to take longer to investigate, for example, due to complexities, we will contact you within this timeframe to suggest when we will aim to have completed our investigation.
If you remain dissatisfied with our response you may wish to contact the Legal Ombudsman.
Alternative dispute resolution (ADR) bodies exist which are competent to deal with complaints about legal services should both you and our firm wish to use such a scheme. However, we have chosen not to adopt an ADR process.
Accordingly, if you are not satisfied with our Final Response and any remedial action being taken or proposed, you can then contact the Legal Ombudsman service.
Before considering your complaint, the Legal Ombudsman will check with you that you have tried to resolve your complaint with us first.
The Legal Ombudsman service is only available to individuals, members of the public, prospective clients, very small businesses, charities, clubs and trusts.
You must take your complaint to the Legal Ombudsman within six months of receiving a final response to your complaint from us. From 1 April 2023, the Legal Ombudsman also expects complaints to be made to them within 1 year of the date of the act or omission about which you are concerned (prior to 1 April 2023: 6 years) or within 1 year of you realising there was a concern (prior to 1 April 2023: 3 years)
If you are unsure as to whether the Legal Ombudsman can assist you with your complaint, you can contact the Legal Ombudsman service at:
Phone: 0300 555 0333
Address: PO Box 6806, Wolverhampton, WV1 9WJ
Please note that the Ombudsman is there to deal with concerns about the level of service received. Where there are more serious concerns that a solicitor or solicitor’s firm have been involved in professional misconduct then reports can also be made to the Solicitors Regulation Authority, the regulator of solicitors and solicitor firms. This could be for quite unusual and serious acts of misconduct such as dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic. Obviously we do not anticipate any such problems arising and would ask that you notify the matter supervisor straight away if you have any such concerns. You can find out more about the Solicitors Regulation Authority including their contact details and professional conduct rules on their website at www.sra.org.uk and can discover how to report misconduct at: https://www.sra.org.uk/consumers/problems/report-solicitor/